GreenGeeks

GreenGeeks offers competitive introductory rates, making it an affordable choice for new website owners and small businesses. The Lite plan starts at $2.95/month, with higher-tier plans offering more resources. However, like most hosting providers, renewal prices increase significantly, so long-term users should budget accordingly.

No major hidden fees, and upselling is minimal, though premium features like dedicated IPs and premium SSL require additional payments. GreenGeeks provides a 30-day money-back guarantee, allowing users to test the service risk-free, but domain registration fees are non-refundable.

Payment options include major credit cards and PayPal, adding flexibility. While the pricing aligns with industry standards, customers should review renewal rates and plan ahead to avoid unexpected costs.

GreenGeeks provides 24/7 customer support through live chat and email, while phone support is available during specific hours. The live chat feature is the fastest option, with responses typically received within minutes, making it ideal for urgent issues. Email support takes longer, usually within a few hours, and is better suited for more complex inquiries.

The support team is generally knowledgeable and helpful, capable of handling technical issues efficiently. While some users report occasional canned responses, most interactions are personalized, with agents making an effort to understand and resolve specific concerns.

For those who prefer self-service solutions, GreenGeeks offers a comprehensive library of guides and tutorials, covering common web hosting topics. These resources are valuable for both beginners and experienced users, allowing them to troubleshoot issues independently.

GreenGeeks provides customer support in English.

Uptime

We perform thousands of uptime checks each day to ensure our reviews are accurate and reliable. The statistics below are based on the uptime checks we have performed in the last 30 days.

GreenGeeks guarantees 99.9% uptime, meaning potential downtime is limited to about 43 minutes per month or 8.76 hours per year. However, our monitoring tools recorded an impressive 99.9977% average uptime, translating to less than 2.5 minutes of downtime per month - exceeding their guarantee.

For downtime compensation, GreenGeeks offers SLA credits based on the nature of the outage. Scheduled maintenance is compensated at 1x the hourly hosting rate, while unscheduled or emergency maintenance receives 3x the hourly rate. However, users must request credits within seven days of the outage resolution. Compensation does not apply to VPS or dedicated servers, third-party DNS issues, malware infections, or resource abuse-related downtime. Additionally, third-party uptime monitoring is not accepted as proof of downtime, meaning only GreenGeeks' internal tracking determines eligibility for credits.

With no major outages recently reported, GreenGeeks provides a stable and reliable hosting environment, making it a solid choice for users who prioritize uptime.

Data Center Locations

• Canada
• Netherlands
• Singapore
• United Kingdom
• United States

GreenGeeks operates four data centers strategically located in Chicago (US), Montreal (CA), Amsterdam (NL), and Singapore (SG). This global presence allows customers to choose their preferred data center at signup, helping to reduce latency and improve load times by hosting their website closer to their target audience.

For users who need to relocate their hosting, GreenGeeks allows website migration between its data centers. This flexibility is useful for businesses expanding internationally or optimizing performance for a specific region. However, migration may involve downtime, and users should check with customer support for specific details regarding the process.

Storage

GreenGeeks uses RAID-10 SSD storage across all shared hosting plans, providing faster and more reliable performance compared to traditional HDDs. While storage is advertised as unmetered, usage must comply with GreenGeeks' fair use policy, meaning it is intended solely for website files and not for backups or file storage.

Each shared hosting account is subject to inode limits ranging from 200,000 to 600,000, which effectively caps the number of files and directories a user can store. Additionally, I/O limits are enforced to prevent any single account from consuming excessive resources, ensuring consistent performance for all users on the same server.

Bandwidth

GreenGeeks provides unmetered bandwidth on all shared hosting plans, meaning there are no strict data transfer limits. This allows websites to handle fluctuating traffic without the risk of overage fees, making it suitable for small to medium-sized websites.

However, bandwidth usage is subject to GreenGeeks' fair use policy. Websites that consume excessive resources and impact server performance may be asked to upgrade to a higher-tier plan such as VPS or dedicated hosting. While GreenGeeks does not publicly specify exact thresholds, this policy ensures consistent performance for all shared hosting users.

Migrating to GreenGeeks

GreenGeeks offers free website migration for new customers, making it easy to transfer an existing site without additional costs. The service supports various platforms, including WordPress, Joomla, and other CMSs, ensuring flexibility for different website types.

To request a migration, customers must sign up for a hosting plan and submit a migration request through their GreenGeeks account portal. The support team handles the entire process, including file transfers, database migration, and DNS modifications, while aiming to minimize downtime.

While GreenGeeks does not specify strict size limits, larger websites with extensive databases or custom configurations may require additional time. Customers with complex sites are encouraged to consult support in advance to ensure a smooth transition.

Backups

GreenGeeks provides regular disaster recovery backups for shared and reseller hosting accounts, maintaining approximately 30 backup sets at all times. These backups serve as a safety net against hardware or software failures, but GreenGeeks does not guarantee restores from specific dates.

For EcoSite Pro and Premium customers, on-demand backup restoration is available directly through the control panel. Other users receive one free manual restore per month, with additional restores costing $25 each. Restorations must be requested via support ticket. VPS and Dedicated Servers are not automatically backed up under this policy.

While GreenGeeks encourages customers to create their own backups, they do not allow long-term storage of user-generated backups. Backups stored on their servers, including WordPress plugin backups and Softaculous backups, are automatically deleted after 48 hours. Users should download backups locally or use remote storage solutions for long-term retention.

Email

GreenGeeks includes unlimited email accounts with all hosting plans except Lite50, which is limited to 50 accounts. The service supports POP3, IMAP, and webmail access, allowing users to manage emails via clients like Outlook and Thunderbird or through Horde, Roundcube, and SquirrelMail.

By default, new email accounts have a 250MB storage limit, but this can be increased, decreased, or set to unlimited through cPanel. To prevent spam and maintain server performance, GreenGeeks enforces a sending limit of 300 emails per hour per domain. While specific receiving limits are not detailed, the service is designed to handle typical business email needs efficiently.

SSL Certificates

GreenGeeks provides free Let's Encrypt SSL certificates with all hosting plans, ensuring secure, encrypted connections for websites. These Domain Validated (DV) SSLs are automatically issued and renewed, making them an easy and cost-effective solution for small businesses and personal websites.

For users needing enhanced security, GreenGeeks also offers paid SSL certificates, including Wildcard SSLs to secure multiple subdomains under a single certificate. While specific details on Organization Validated (OV) or Extended Validation (EV) SSLs are not explicitly mentioned, businesses handling sensitive data may want to explore these options with GreenGeeks' support.

GreenGeeks offers a straightforward and user-friendly experience, making it easy for both beginners and experienced users to manage their hosting. The sign-up process is simple, guiding users through plan selection, domain registration, and payment in just a few steps. Once registered, customers receive clear email instructions on setting up their hosting account.

Managing hosting is seamless with cPanel, a widely used and intuitive control panel that simplifies tasks like domain management, email setup, and file management. For website deployment, GreenGeeks includes Softaculous, a one-click installer that supports over 400 applications, including WordPress, Joomla, and Drupal, making site setup quick and hassle-free.