One.com

One.com offers highly attractive introductory prices, with the Beginner plan starting at just $0.99/month and including 50 GB SSD storage plus a free domain for the first year on select TLDs. These low initial costs make it a great choice for first-time website owners. However, renewal rates rise steeply - up to $6.99/month for Beginner, $12.99 for Explorer, and $26.99 for Guru - which can catch users off guard if they don't budget for long-term costs.

The platform also introduces additional fees, such as domain renewal, bank transfer charges, and paid add-ons for security and performance upgrades. A 15-day money-back guarantee gives new users some peace of mind, but exclusions apply (e.g., Microsoft 365 or Google Ads), and the refund is limited to one domain. One.com's pricing is appealing upfront but requires a close look at the fine print to avoid surprises down the line.

One.com offers a fairly comprehensive support system, including 24/7 live chat, email, a ticketing system, and weekday phone support (10am–2pm UTC). The live chat is frequently praised for its fast response times and helpful agents, especially for common or beginner-level issues. The help center is well-stocked with tutorials, guides, and FAQs, allowing users to solve problems independently without needing to contact support.

That said, some customers report inconsistencies, including slower replies during busy hours and limited effectiveness when dealing with complex technical problems. Additionally, the initial chatbot interaction before being routed to a human agent may be frustrating for some users. While the support quality is generally reliable and user-friendly, there's still room for improvement in advanced troubleshooting scenarios.

One.com provides customer support in Danish, English, and Swedish.

Uptime

We perform thousands of uptime checks each day to ensure our reviews are accurate and reliable. The statistics below are based on the uptime checks we have performed in the last 30 days.

One.com offers a 99.99% uptime guarantee for shared hosting, which translates to roughly 52 minutes of downtime annually. For VPS hosting, the guarantee drops slightly to 99.9%, allowing up to 8 hours and 45 minutes of downtime per year. While the company does not clearly outline its compensation policies for missed targets, performance data supports the reliability of its infrastructure.

According to our independent monitoring, One.com achieved an average uptime of 99.9907% over the past 30 days, which is well within industry expectations. Though some users may prefer hosts with explicit SLAs, One.com's strong uptime track record offers a high degree of confidence for small to mid-sized websites.

Data Center Locations

• Denmark
• Germany
• Netherlands
• Sweden

One.com operates data centers in Denmark, Sweden, Germany, and the Netherlands, partnering with reputable providers like Global Connect, Equinix, and Interxion. This European-focused infrastructure offers low latency and fast performance for users across Europe, making One.com a strong choice for European-based websites. While users outside Europe may see slightly higher latency, overall performance remains stable and reliable.

When signing up for shared hosting services, users cannot choose specific data center locations or request migrations. This lack of control may limit flexibility for projects with strict geolocation requirements. On the upside, One.com's European presence supports GDPR compliance, which benefits privacy-conscious users and businesses.

Storage

One.com uses SSD storage across all of its web hosting plans, ensuring fast read/write speeds and improved website performance. Storage allocations range from 50 GB on the Beginner plan to 750 GB on the Guru plan, making it suitable for a wide variety of use cases - from personal blogs to resource-heavy websites.

For users with more demanding storage needs, VPS plans offer upgraded NVMe SSDs with capacities ranging from 100 GB to 800 GB, delivering even faster performance. On the email side, most hosting tiers include 3 GB per mailbox, with upgrade options available. The Email Unlimited plan offers a larger allowance under a fair use policy, adding flexibility for businesses with heavier email usage.

Bandwidth

One.com provides unlimited bandwidth on all shared hosting plans, giving users the freedom to handle high or fluctuating traffic without additional costs. This is especially valuable for growing websites, blogs, or online stores that may experience spikes in visitor numbers. While the term "unlimited" is used, a fair usage policy applies. For most typical websites, this bandwidth offering delivers excellent flexibility and value.

In contrast, VPS plans come with defined bandwidth speeds, ranging from 100 Mbit/s to 250 Mbit/s, which may affect users needing high throughput for data-heavy tasks. Additionally, One.com discourages hosting large files intended for public downloading without prior agreement. Although no hard bandwidth caps are mentioned, users should be mindful of these guidelines to avoid service disruptions under the provider's acceptable use policy.

Migrating to One.com

One.com supports WordPress migrations with a user-friendly 1-click migration tool, available on plans from Explorer and above. This tool simplifies moving WordPress sites between domains or from external hosts, helping reduce downtime and technical headaches. For users on the Beginner plan or those with non-WordPress websites, migration must be done manually or with assistance from One.com's support team.

One.com provides helpful guides and can assist with more complex migrations, including those from select providers like GratisDNS and Nettonet. However, migrating sites built with One.com's own Website Builder to another domain can be cumbersome due to limited export functionality. While not the most comprehensive migration service in the market, One.com still offers a smooth onboarding experience for many users switching hosts.

Backups

One.com provides daily backups for websites, databases, and emails with a two-week retention period, ensuring users can recover data in the event of errors or cyberattacks. These backups are accessible directly through the control panel, offering a self-service option without needing to contact support. For users of One.com's Website Builder, up to 200 saved versions are retained indefinitely, providing additional peace of mind.

The Backup & Restore feature is included with the Enthusiast and Guru plans and available as a paid add-on for lower-tier plans. Users can also create manual backups via SFTP, File Manager, or phpMyAdmin if desired. The inclusion of automated backups across most plans adds strong value, particularly for users concerned with data security and recovery.

Email

One.com includes email hosting with all plans, allowing users to create unlimited email accounts tied to their domain. The Beginner and Explorer plans offer 3 GB of storage per account, while higher-tier plans like Guru include "Email Unlimited", a more flexible option with storage subject to a fair use policy within the total hosting storage limit. The 70 MB attachment size supports most business and personal needs, and One.com's webmail includes useful tools like spam filters, virus protection, and an AI Writing Assistant.

To prevent abuse, One.com enforces sending limits, such as 25 emails per 5 minutes or 250 per hour, which may impact bulk senders. While these controls help maintain deliverability and security, users with high-volume emailing needs should consider third-party email marketing platforms.

SSL Certificates

All One.com hosting plans include free SSL certificates, which are automatically issued and installed. This hands-off setup simplifies security for beginners and ensures all websites can run over HTTPS by default, improving both trust and SEO rankings.

One.com offers a highly user-friendly experience, especially for beginners. The website is clean and easy to navigate, and the sign-up process is typically fast, with only occasional delays due to verification. Instead of using cPanel or Plesk, One.com provides a custom-built control panel that's praised for its simplicity and accessibility. It offers intuitive access to key features like email, DNS settings, file management, and backups, making site management straightforward even for non-technical users.

The platform includes a 1-click installer for WordPress, streamlining the setup process, and offers helpful tools like the one.com Companion App for mobile site management, analytics, and support access. WordPress users also benefit from the One.com plugin, which provides exclusive themes, performance enhancements, and a staging environment for testing changes. While advanced users may prefer the flexibility of standard control panels, One.com's streamlined interface is ideal for small business owners, personal websites, and first-time site builders.