Kualo

Kualo's hosting lineup offers flexible plans for a range of needs, with transparent pricing and no renewal surprises:

• Solo – $9.99/month (or $7.22 with long-term discount)
  – Includes 10 GB SSD storage, 1 website, and 10 email accounts

• Startup – $14.99/month (or $10.83 with long-term discount)
  – Upgrades to 25 GB SSD and 3 websites

• Performance – $24.99/month (or $18.05 with long-term discount)
  – Adds 50 GB SSD, 5 websites, and Redis caching

The 60-day money-back guarantee is generous and applies to all plans, with full refunds issued via card or PayPal. If you registered a free domain, the $14.99 domain fee will be deducted from your refund. Payments are accepted through credit/debit cards or PayPal, though PayPal subscriptions do not auto-renew.

Kualo offers 24/7 support through live chat, phone, email, tickets, and a detailed knowledge base covering everything from installing WordPress to configuring DNS. All support is in English, with a standout promise: if they don't respond within an hour, you're entitled to a £1 credit - up to the cost of your hosting plan.

Chat replies are near-instant off-peak and max out around 30 minutes during peak hours. It's a compact support team, but they consistently punch above their weight.

Support focuses on standard hosting issues, not custom code or third-party software fixes. VPS and dedicated server users with advanced needs may need to rely more on the documentation. Phone support can be slower during busy periods, sometimes giving more priority to sales inquiries.

Kualo provides customer support in English.

Uptime

We perform thousands of uptime checks each day to ensure our reviews are accurate and reliable. The statistics below are based on the uptime checks we have performed in the last 30 days.

Kualo promises 99.9% uptime, and based on our independent monitoring, they usually exceed this guarantee. It is worth noting that last month their uptime dropped just below the uptime guarantee (99.88% - equivalent to about 52 minutes of downtime).

Their terms include uptime credits up to 100% of your monthly fee for unplanned outages, though scheduled maintenance (up to 24 hours/year) is excluded. If that full maintenance window is used, uptime could dip to 99.73%, but it's typically shorter.

Lower-tier shared hosting plans are ideal for blogs or smaller online stores, while the Performance plan includes Redis and Memcached to support more traffic.

Data Center Locations

• United Kingdom
• United States

Kualo operates out of two data centers: Hemel Hempstead, UK and Tampa, U.S. - both powered by 100% renewable energy. They feature SSD storage and N+1 redundancy for both power and cooling, ensuring reliability even during maintenance or unexpected events. Customers can choose their preferred location at signup to optimize performance based on their audience.

There's no presence in Asia or Oceania, which may result in slower load times for users in those regions. To mitigate this, Kualo recommends pairing their hosting with Cloudflare.

They are claiming to offset around 1,000 tons of CO₂ emissions per year. This makes Kualo a fast, energy-efficient option for North American and European customers.

Storage

Kualo's shared hosting starts with 10 GB SSD on the Solo plan, scaling to 25 GB on Startup and 50 GB on Performance. VPS plans begin at 40 GB SSD, while dedicated servers come with 1 TB SSD or NVMe, customizable to fit your needs.

All shared hosting plans use SSD SAN storage for speed and reliability. While not the fastest tech available (NVMe is significantly faster), it's still dependable for typical websites. There are no strict inode limits on shared plans, which is great news for users managing websites with lots of small files.

Bandwidth

Kualo advertises unlimited bandwidth on shared plans, with no overage charges, but it's unmetered, not infinite. This means there's no hard cap, but "excessive CPU use", like big traffic spikes, could trigger throttling. It's rare for most websites, but something high-traffic users should note.

VPS plans and dedicated servers come with 5 TB/month, making them a better choice for resource-heavy projects. Shared hosting works best for blogs, small business sites, and moderate traffic; VPS and dedicated are better suited for consistently high loads.

Migrating to Kualo

Kualo offers free, unlimited migrations for shared hosting users, making it an excellent option for bloggers, small businesses, or agencies moving multiple sites. VPS plans include up to 50 migrations, while dedicated server transfers are handled case-by-case.

Migrations typically take 1–2 days, with no downtime guaranteed, especially for standard setups like WordPress or cPanel. For more complex or custom environments, expect a to pay an additional fee, depending on the complexity.

Support handles migrations via a ticket, and Kualo describes the process as "seamless." However, there's a fine-print catch: if your old host is completely down and data recovery is needed, Kualo doesn't cover that. That's a potential risk during emergency moves.

We always advise website owners to schedule migrations ahead of time, as unexpected issues can arise and cause significant migration delays. Also, terms specify that support puts in a "reasonable effort" - so if your site's broken or heavily misconfigured, deep troubleshooting isn't provided.

VPS and dedicated server migrations come with tighter conditions: they require clean, accessible data, and don't include extensive fixes. But for straightforward migrations, especially for standard platforms and Content Management Systems, Kualo's offering is strong.

Backups

Kualo provides free daily backups on all plans, with weekly and monthly options available too. However, these are server-side only, and users can't access or restore them directly.

For full control, Kualo offers CodeGuard at just $1/month, which includes daily backups, 30-day retention, and self-service restores - but only up to 10 GB. It's a simple, affordable safety net for shared hosting users. VPS and dedicated server users are expected to manage their own backup routines.

The fine print matters: Kualo describes their free backups as "best effort", with no guarantee against data corruption. Additionally, restores are only free for "reasonable" use - go over that, and you may be nudged toward the paid option.

Email

Kualo's email offering is generous and straightforward. The Solo plan includes 10 email accounts, Startup comes with a 100, and Performance plans provide unlimited accounts. Each mailbox gets 8 GB or 10 GB of storage, dependent on the plan you choose.

Legitimate bulk emails (like newsletters) are allowed. However, the terms do caution about account suspension for excessive server impact, but that's rare unless you're being reckless with usage. There are premium email upgrades available for users needing higher limits.

SSL Certificates

Kualo includes free Let's Encrypt SSL certificates across all plans, with automatic installation and renewal every 90 days - unlimited for all your domains. It's fully plug-and-play on shared plans, and custom SSLs are easy to install via cPanel.

Kualo's cPanel makes managing shared and VPS plans simple, with one-click installs for 300+ apps like WordPress, according to their site. Shared plans are designed for beginners, with support guides covering everything from email to SSL setup. VPS plans require a bit more technical skill, and dedicated servers are the most complex - unless you add managed support for $60/month.

For site-building, the ProSite builder ($3.99/month) provides a drag-and-drop interface with 200+ mobile-ready templates—ideal for those new to web design. However, support is limited to "standard use" only, meaning advanced customization may require digging into documentation, which is helpful but somewhat basic.