iFastNet Ltd., incorporated in the United Kingdom in 2012, is a web hosting provider offering shared hosting, VPS, and dedicated servers to a global audience. Known for its focus on affordability, iFastNet targets individuals and businesses seeking budget-friendly hosting solutions with features like free SSL certificates, cPanel, and the Softaculous app installer.
Pricing starts at $29.99 per year for shared hosting, with VAT added based on location. While iFastNet advertises a 7-day money-back guarantee, its Terms of Service state that refunds are issued at their sole discretion and are generally non-refundable unless fraud is proven, which potential customers should carefully consider.
Affordable shared hosting plans, but renewal prices and limited refund policies slightly affect overall value.
4.0 PerformanceStrong uptime and good speeds, especially on plans with SSD storage, though performance can vary between plan tiers.
3.5 FeaturesStandard hosting features like cPanel, Softaculous, and free SSL certificates meet basic needs but lack some premium extras found elsewhere.
3.0 Customer SupportSupport is available 24/7, but customer experiences are mixed, with some reports of slow responses and outdated documentation.
4.0 Ease of UseFamiliar cPanel interface and one-click app installation make setup relatively easy, although beginners may encounter some manual steps.
Pros
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Affordable pricing for shared hosting plans.
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Fast SSD storage included with premium plans.
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Free SSL certificates via Let's Encrypt.
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cPanel and Softaculous for easy management.
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24/7 technical support availability.
Cons
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Conflicting refund policies between homepage claims and Terms of Service.
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Bandwidth limits on Starter and Super Premium shared hosting plans.
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VAT added to displayed prices at checkout.
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Mixed customer support experiences reported by users.
Pricing
iFastNet offers competitive pricing across its shared hosting plans, starting at $29.99/year for the Starter plan, which includes 10 GB SSD storage and 250 GB bandwidth. The Super Premium plan ($56.78/year) upgrades users to unlimited disk space and supports 20 addon domains, while the top-tier Ultimate Premium plan ($85.22/year) removes bandwidth limits for sites expecting heavier traffic. All plans come with free SSL, and the higher tiers include perks like a free domain for life.
There are no steep renewal hikes, and billing is straightforward. However, the VAT is added at checkout, which can slightly raise the total cost depending on location. While iFastNet advertises a 7-day money-back guarantee, their Terms of Service state refunds are discretionary, which may be a red flag for some users. Still, the lack of hidden fees and transparent tiered structure make it a solid option for budget-conscious users who understand the fine print.
Customer Support
Live Chat
iFastNet does not offer customer support via live chat.
Phone Support
iFastNet does not offer customer support via phone.
iFastNet offers 24/7 customer support, primarily via a ticketing system and email, with a knowledge base available for self-help. While the lack of live chat or phone support may be a drawback for users seeking immediate assistance, some customers report fast ticket responses, occasionally within 2–3 hours, even on weekends. Positive feedback highlights friendly and knowledgeable communication from staff.
However, experiences appear inconsistent. Some users mention slower ticket responses (up to 24 hours) or encounters with underinformed sales reps. The knowledge base, while useful, has been criticized for being outdated in parts. Overall, iFastNet's support can be a hit or miss, but most of the time issues get resolved eventually.
Performance
Uptime
We perform thousands of uptime checks each day to ensure our reviews are accurate and reliable. The statistics below are based on the uptime checks we have performed in the last 30 days.
Uptime Guarantee
Monthly Uptime
Monthly Downtime
# of outages
iFastNet offers a 99.9% uptime guarantee, equating to no more than 43.2 minutes of downtime per month. In our monitoring over the past 30 days, uptime averaged 99.89%, which is just shy of the stated guarantee but still indicates a very stable hosting environment. Independent third-party data has shown uptimes as high as 99.998%, suggesting that iFastNet often outperforms its own guarantee under typical conditions.
However, iFastNet's compensation policy for downtime isn't clearly stated, leaving uncertainty about what happens if uptime dips below 99.9%. While serious outages appear rare, users may want to confirm the provider's terms regarding downtime compensation, especially if uptime is a mission-critical concern.
Data Center Locations
- United Kingdom
iFastNet does not publicly disclose a list of its data center locations, but available evidence suggests that its infrastructure is primarily based in the United Kingdom. This setup is ideal for users in the UK and nearby European regions, where response times are generally fast and consistent. However, users accessing the service from farther regions, such as Asia, Australia, or North America, may experience higher latency, which could affect loading times and user experience.
The lack of transparency regarding data center distribution also means users are unable to choose or migrate between different geographic server locations, a feature offered by many modern hosting providers. For websites targeting a global audience, this limitation may be a consideration, especially for those seeking performance optimization in regions outside Europe.
Features
Storage
All shared hosting plans offered by iFastNet utilize SSD storage, providing faster read/write speeds compared to traditional HDDs. This results in snappier website performance, especially noticeable for content-heavy or dynamic websites. For users with higher performance needs, iFastNet's dedicated server options include NVMe storage, which offers even faster throughput and is ideal for large-scale or resource-intensive applications.
The Starter plan includes 10GB of SSD storage, while the Super Premium and Ultimate Premium plans advertise unlimited disk space. However, this "unlimited" label comes with important caveats - most notably Inode limits, which control the number of files and directories you can store. Based on user reports and technical documentation:
- Super Premium: ~380,000 Inodes
- Ultimate Premium: ~840,000 Inodes
- Ultimate Premium (Yearly) and Business plans: no explicit Inode restrictions, but subject to acceptable usage policies
Additionally, each plan has defined I/O performance limits:
- Starter: 400 IOPS
- Super Premium: 600 IOPS
- Ultimate Premium: 800 IOPS
These I/O caps help maintain server stability across shared environments, but users with high disk activity (e.g., large databases or busy ecommerce sites) may experience throttling if they exceed their plan’s limits. While the storage is technically fast and generous, users should remain mindful of these hidden thresholds to avoid unexpected slowdowns.
Bandwidth
iFastNet's bandwidth offerings vary significantly by plan, with clear limits on lower tiers and "unlimited" promises on premium options.
- Starter plan: 250 GB/month
- Super Premium plan: 250 GB/month
- Ultimate Premium (Monthly/Yearly): Unlimited bandwidth
- VPS servers: 125 GB/month
- Dedicated servers: 5 TB/month
While 250 GB is enough for small to medium websites with modest traffic, it may feel restrictive for users hosting image-heavy content, downloads, or video. Notably, this bandwidth cap on both the Starter and Super Premium plans is lower than what many other providers offer at similar price points, where "unmetered" or much higher limits are increasingly common.
On the other end, iFastNet's Ultimate Premium plan advertises unlimited bandwidth, though this is likely subject to fair usage policies - even if those policies aren't explicitly detailed on their site. In practice, "unlimited" typically means "no set cap," but providers reserve the right to intervene if your usage negatively impacts server performance or violates acceptable use guidelines.
Users expecting heavy or unpredictable traffic should strongly consider either the Ultimate Premium shared plan or a dedicated server, both of which provide much more bandwidth headroom.
Migrating to iFastNet
iFastNet offers free website migration for new customers, streamlining the process for users moving from another hosting provider. However, this service comes with a few important requirements and limitations.
To initiate a migration, customers must open a support ticket and provide one of the following:
- A direct link to a backup of their website (e.g., from cPanel or a third-party host), or
- Access credentials to their previous hosting account, so iFastNet's team can generate a backup
In the support ticket, users also need to include their most recent paid invoice number and the username for the account the backup should be restored to.
While the migration process works well for most typical websites, there are several limitations to be aware of:
- iFastNet does not create website backups if none exist or access is not provided
- Sites built with unsupported builders (like some proprietary SiteBuilder platforms) may require manual recreation
- iFastNet cannot merge multiple cPanel accounts, so customers with multiple websites spread across different accounts will need to consolidate them manually
Despite these limitations, iFastNet's migration assistance is generally reliable and helpful for users with standard website setups. As long as the necessary access is provided, the process is smooth and handled entirely through the support ticket system.
Backups
iFastNet provides the ability to create manual backups through cPanel, which offers flexibility for users who want to manage their website data independently. This approach is suitable for more technically inclined users who prefer to handle backups themselves. However, there is limited information available regarding the frequency and retention of automatic backups.
According to iFastNet's Terms of Service, they explicitly state that they do not assume responsibility for the timeliness, deletion, mis-delivery, or failure to store any user communications or personalization settings. This suggests that iFastNet places the responsibility for managing backups primarily on the user.
iFastNet's hosting plans include email services that can accommodate various needs depending on the plan selected. The Starter plan offers a single email address, ideal for users with minimal email requirements. As users upgrade to higher tiers, the number of email addresses increases: Super Premium provides 100 email accounts, while the Ultimate Premium plan offers unlimited email addresses, offering maximum flexibility for users with larger email demands.
The email storage is linked to the hosting plan's disk space, which should be sufficient for most standard email needs. However, the lack of clear information regarding mailbox size limits might be a consideration for users expecting heavy email usage or larger storage demands.
A sending limit of 200 emails per hour applies to all shared hosting plans, which serves to prevent spam and ensure server integrity. For those with more demanding email needs, such as business users, the Business plans offer a higher sending cap of 1000 emails per hour. While these limits are typical for shared hosting environments, users who need to send larger volumes of email regularly might want to explore other options or be mindful of these restrictions.
SSL Certificates
iFastNet includes free Let's Encrypt SSL certificates with all of their hosting plans, ensuring secure HTTPS connections for websites at no additional cost. Let's Encrypt is a widely recognized certificate authority, offering free, automated SSL certificates that are trusted by most browsers and provide essential website security.
The free SSL certificates are a great feature for most users, providing encryption for sensitive data exchanged between the user's website and its visitors. This is particularly important for boosting trust and SEO, as HTTPS is increasingly seen as a standard for modern websites.
Ease of Use
While their website design may not be the most modern or polished compared to some competitors, the overall user experience is straightforward. The sign-up process is simple, making it easy for new users to get started.
cPanel control panel is included with all of iFastNet's hosting plans. cPanel is an industry-standard, graphical user interface that makes managing your hosting account simple and intuitive. From managing files and databases to setting up email accounts and adjusting security settings, cPanel offers everything you need to maintain your website in a centralized and easy-to-navigate space.
Additionally, iFastNet provides Softaculous with over 240 web applications that can be installed with just a click. This is an especially valuable feature for users who want to avoid manual installations of popular software like WordPress, Joomla, or Drupal. Softaculous streamlines website setup, making it accessible even for those without technical expertise.

Based on genuine customer reviews, expert analysis, and monitored performance metrics.
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