HostUpon

HostUpon offers competitive pricing, particularly for shared hosting plans. The initial rates are affordable, making it an appealing option for new customers. However, renewal prices are significantly higher, a common practice in the industry. To avoid unexpected costs, customers should check the renewal rates before committing to a long-term plan.

A key advantage is transparent pricing—there are no hidden fees, and optional add-ons (like domain privacy and SSL certificates) are clearly outlined during checkout. Additionally, HostUpon provides a 30-day money-back guarantee, giving users time to test the service. However, certain fees, such as domain registration, may be non-refundable, so reviewing the terms beforehand is recommended.

HostUpon provides customer support through live chat, email, a ticketing system, and phone support during business hours. Live chat typically offers quick responses, while email and ticket replies can take a few hours.

The support team is knowledgeable and capable of handling both basic and technical inquiries. While some replies use pre-formulated responses, follow-ups usually lead to more personalized assistance when needed.

For self-help, HostUpon offers a library of guides and tutorials, allowing users to troubleshoot common issues independently. This combination of direct support and self-service resources makes their support accessible and effective for most users.

HostUpon provides customer support in English.

Uptime

We perform thousands of uptime checks each day to ensure our reviews are accurate and reliable. The statistics below are based on the uptime checks we have performed in the last 30 days.

HostUpon advertises a 99.9% uptime guarantee, which is standard in the industry. Our monitoring over several months found that while uptime is generally reliable (often 100%), it can occasionally dip slightly below 99.9%. This level of performance is acceptable for most websites.

Compared to competitors, HostUpon's uptime is solid but some providers offer higher guarantees or credits for downtime beyond their SLA. A brief outage last quarter was resolved within a few hours, but overall reliability remains stable. As always, users should maintain backups and a recovery plan to mitigate potential outages.

Data Center Locations

• Canada

HostUpon operates a single data center in Toronto, Canada. This location is ideal for websites targeting Canadian visitors, as it helps reduce latency and improve performance for local users. Additionally, Canada's strong data privacy regulations may appeal to businesses prioritizing security and compliance.

However, having only one data center limits geographic flexibility. Customers cannot choose different regions for hosting, which may impact latency for international visitors. Businesses requiring global reach or redundancy might need to explore providers with multiple data center options.

Storage

HostUpon offers unlimited SSD storage on its shared hosting plans, ensuring fast performance and reliability. However, like most hosting providers, "unlimited" comes with fair usage restrictions.

While general website storage isn't capped, HostUpon limits media storage (videos, music, and images) to 50GB. Additionally, accounts must be used for website-related purposes—file storage or file-sharing activities are not allowed.

For most users, these limits won't be an issue, but those managing large media-heavy sites should ensure their storage needs align with HostUpon's policies.

Bandwidth

HostUpon provides unmetered bandwidth on its shared hosting plans, meaning there are no set limits on how much data your website can transfer each month. This makes it ideal for websites experiencing traffic fluctuations, as there are no overage charges or strict data caps.

However, as with most shared hosting providers, bandwidth usage must align with fair use policies. While HostUpon does not impose specific limits, excessive traffic that negatively impacts server performance may lead to restrictions or a recommendation to upgrade to a more suitable plan, such as VPS or dedicated hosting.

For most personal and small business websites, HostUpon's bandwidth offering is more than sufficient, providing flexibility without unexpected fees.

Migrating to HostUpon

HostUpon provides free website migration with its hosting plans, making it easy for customers to transfer their sites without additional costs. This service is especially beneficial for users who may not have the technical expertise to handle migrations on their own.

The migration process is straightforward—customers simply submit a request through their client area, and HostUpon's support team takes care of the entire transfer, including files, databases, and emails. The company aims to ensure minimal downtime, helping users transition smoothly.

However, there are some limitations. HostUpon's free migration service primarily supports cPanel-to-cPanel transfers. While other types of migrations may still be accommodated, they could involve additional complexities. There's no explicit mention of size restrictions, but users with large or complex websites should consult HostUpon's support team for guidance.

Backups

HostUpon provides weekly backups for shared hosting accounts, offering basic data protection in case of unexpected issues. However, backup restorations must be requested through customer support, as there is no self-service option for restoring backups via cPanel. This process ensures that restorations are handled properly but may lead to delays compared to hosts that offer instant recovery options.

For users seeking more frequent backups and greater control, HostUpon offers a Premium Backup Service, which is only available on the Premium Plan. This service provides extensive backups of website files, databases, and emails for up to seven days, allowing users to restore data from specific points in time. The backups are stored on a remote server, and restorations can be requested at any time.

Email

HostUpon's email hosting allows unlimited email accounts on Business and Premium plans, while the Starter plan is limited to 10 accounts. All plans share a 10GB total storage limit, which may be restrictive for users with large email volumes.

To maintain server performance, HostUpon enforces sending and receiving limits, though specific details are not publicly listed. Businesses with high email traffic may need a third-party solution for greater flexibility.

SSL Certificates

HostUpon does not provide free automated SSL certificates, but users can manually install Let's Encrypt SSL if needed.

For those seeking higher security, HostUpon offers paid SSL certificates, including a Private SSL that is included with the Premium Plan (for the primary domain only).

HostUpon's website is easy to navigate, with clear sections for hosting plans, features, and support. However, some plan details require extra clicks to find. The sign-up process is smooth and intuitive, guiding users through plan selection and checkout with no hidden steps. Comparing plans is straightforward, making it easy to choose the right option.

Managing hosting is user-friendly, thanks to cPanel, which simplifies domain management, app installations, and administrative tasks. One-click installers for WordPress, Joomla, and Drupal make website setup hassle-free.