KnownSRV

KnownSRV's pricing structure is competitive within the web hosting market, offering a range of plans to suit various needs. Their basic package is affordably priced, making it accessible for individuals and small businesses. As you scale up to more advanced plans, the prices remain reasonable, providing good value for the additional features included.

In comparison to its competitors, KnownSRV's initial prices are on par or slightly lower, which can be particularly attractive to new customers. Unlike many web hosting companies, the renewal prices are the same as the initial rates. It is a common industry practice to have higher renewal prices, but KnownSRV offers consistent affordable pricing.

One positive aspect of KnownSRV's pricing is the transparency—there don't appear to be any hidden fees, which can sometimes catch customers off guard. Moreover, KnownSRV offers a 30-day refund policy, giving new users a risk-free period to evaluate the service. This policy aligns with standard industry practices and provides some peace of mind for those hesitant about long-term commitments.

KnownSRV offers several customer support channels, including email support, a ticketing system, and live chat. It is worth noting that the Live Chat option is only available to existing customers through the client dashboard. While there is no phone support, the available channels are generally sufficient for most users' needs. The ticketing system is well-regarded and emails are usually addressed within 24 hours. Live chat is particularly effective for urgent inquiries, with average response times ranging from a few minutes to an hour, depending on the complexity of the issue and the time of day.

The support team at KnownSRV is notably knowledgeable and helpful, showing a good understanding of technical issues and the company's services. They go beyond simple troubleshooting and offer in-depth solutions to more complex problems. While some initial replies in the ticketing system may contain standardized responses, follow-up interactions are typically more personalized and detailed, indicating that the team invests in understanding specific customer issues.

Additionally, KnownSRV provides a comprehensive array of guides and tutorials on their website, covering a wide range of topics from basic account setup to advanced server configurations. These resources are invaluable for users who prefer to resolve issues independently or need a quick reference guide. Overall, KnownSRV's customer support is robust, offering multiple channels and knowledgeable staff, though the absence of phone support may be a drawback for some users.

KnownSRV provides customer support in English.

Uptime

We perform thousands of uptime checks each day to ensure our reviews are accurate and reliable. The statistics below are based on the uptime checks we have performed in the last 30 days.

KnownSRV offers a competitive uptime guarantee of 99.9% for its shared hosting service, aligning with industry standards. This guarantee indicates that the company is committed to providing reliable service with minimal downtime, an essential factor for businesses and individuals relying on their websites to be accessible around the clock.

When compared to its competitors, KnownSRV stands out not just for reaching the standard industry benchmark but often surpassing it. The company frequently exceeds its uptime guarantee, setting it apart in a crowded market where many hosts struggle to maintain similar levels of reliability. This performance places KnownSRV among the elite in web hosting, demonstrating their commitment to providing a dependable service.

In terms of recent performance, KnownSRV has maintained a solid uptime record with no major outages reported in the past several months. Minor downtimes have occurred, but these incidents were brief and quickly resolved, indicating a responsive technical support team. While even minor downtimes can be inconvenient, KnownSRV's overall performance remains consistent with their uptime guarantee, providing a reliable service for their customers.

Data Center Locations

• Netherlands
• Romania

KnownSRV, a web hosting provider, offers multiple data center locations to ensure a broad service reach and improved reliability for its customers. The company currently operates three data centers situated in strategic locations across Europe: Amsterdam (Netherlands), Bucharest (Romania), and Luxembourg City (Luxembourg). These regions are known for their robust internet infrastructure and emphasis on data privacy, making them ideal for hosting services focused on performance and security.

Customers of KnownSRV can indeed migrate their websites between these data centers, providing them with flexibility in optimizing their site's performance based on their target audience's geographical location. This feature enables users to take advantage of lower latency and potentially better SEO results, depending on the proximity to their primary user base. However, customers are advised to check with KnownSRV's support team for specifics regarding the migration process and any potential costs involved.

Storage

KnownSRV offers a range of shared hosting services with varying storage capacities to meet the needs of different users. Their entry-level plans start with 10 GB of SSD storage, which is typically ample for small websites or personal blogs. Higher-tier plans provide up to 50 GB of SSD storage, making them suitable for more demanding websites with larger content requirements. This SSD storage ensures faster read and write speeds compared to traditional HDD storage, contributing to overall better performance and quicker load times for hosted websites.

As with many shared hosting services, KnownSRV does implement certain limitations to ensure fair resource usage among all users on a server. Specifically, there are I/O limits to regulate the input and output operations of files and also inode limits to control the number of files and directories you can store. These limits are standard practice in the industry and help maintain server stability and performance. While the exact I/O and inode limits can vary based on the chosen plan, it’s advisable for users to review these details on KnownSRV's website to ensure they select a plan that aligns with their specific hosting needs.

Bandwidth

KnownSRV's shared hosting service provides a range of bandwidth options depending on the specific plan you choose. For their entry-level plans, the bandwidth is capped at a certain limit, designed to accommodate small to medium-sized websites with moderate traffic. As you move to higher-tier plans, the bandwidth allowances increase accordingly, supporting larger websites with more significant traffic needs.

It's important to note that KnownSRV does not offer unlimited bandwidth with their shared hosting plans, which means users need to be mindful of their data transfer usage. In instances where your site exceeds the allotted bandwidth, KnownSRV has a system of overage charges in place. These charges are generally outlined in their terms of service, so it's advisable to review them closely to understand the potential additional costs. This structured approach ensures that all users receive a consistent level of service while maintaining the overall performance of their servers.

Migrating to KnownSRV

KnownSRV offers a website migration service, which aims to streamline the process of moving your site to their hosting platform. One of the notable aspects of their service is that they provide free website migration, making it cost-effective for users looking to switch their hosting provider without additional costs. This is a significant advantage for small businesses or individuals wary of incurring extra expenses during the transition.

The process for migrating a website to KnownSRV is straightforward and user-friendly. Once you sign up for their hosting plan, you can contact their support team to initiate the migration. Their technical staff handles the majority of the work, including transferring your files, databases, and email accounts. They promise minimal downtime and a hassle-free experience, ensuring that your website remains functional and accessible throughout the migration.

However, there are some limitations on the size and type of websites that can be migrated. KnownSRV typically offers migration for most standard websites, including WordPress, Joomla, and other popular content management systems. It's recommended to check with their support for specific details as very large websites or those with highly specialized configurations may require a tailored approach. Overall, KnownSRV provides a competent and accessible website migration service that caters to a wide range of users.

Backups

KnownSRV's shared hosting service includes a backup feature that is integral to its offering. The company provides free backups, ensuring that their customers' data is safeguarded against unforeseen data loss. This is a crucial aspect, as data integrity is vital for any web hosting service. Backups are performed on a weekly basis, which may be sufficient for smaller websites with less frequent updates. However, for websites that undergo regular changes, this frequency might require consideration for additional backup solutions.

In terms of restoration, customers do not have direct access to restoring backups themselves. Instead, customers are required to submit a request to KnownSRV's support team if they need a restore from the available backups. While this adds an extra step to the process, it ensures that restorations are handled professionally and mitigates the risk of user error. Overall, KnownSRV's backup policy offers a reasonable balance of security and support, albeit with some limitations in terms of user control and backup frequency.

Email

KnownSRV offers a reliable email service as part of their shared hosting plans. Each plan includes a varying number of email accounts based on the selected tier. Generally, basic tiers offer around 100 accounts, while more premium options may offer unlimited accounts. The email features included are standard for the industry, featuring webmail access through popular platforms like Roundcube and SquirrelMail, IMAP/POP3 support, and SMTP for sending emails. The interface is user-friendly, making it easy for users to manage their emails, contacts, and calendars.

The mailbox size limit for each account is set at 1GB, which should be adequate for small to medium-sized businesses, though larger storage might be necessary for users dealing with high volumes of email traffic. As for sending and receiving limits, KnownSRV imposes a reasonable cap to prevent spam and ensure optimal performance. Users can send up to 200 emails per hour, with a similar constraint on incoming mail to avoid excessive load on the servers. Overall, KnownSRV's email service is robust and caters well to the needs of its target audience, offering a blend of essential features without unnecessary complications.

SSL Certificates

KnownSRV provides a range of SSL certificate options suitable for various needs. They offer free SSL certificates, which are a great starting point for users looking to secure their websites without additional costs. These certificates help to ensure basic encryption and protect sensitive information from being intercepted. In addition to their free SSL offerings, KnownSRV also provides paid SSL certificates for those seeking enhanced security and validation levels. These paid options come with added features such as extended validation and higher warranty levels, making them suitable for e-commerce websites or platforms needing increased credibility and trust.

The company offers different types of SSL certificates, including Domain Validated (DV), Organization Validated (OV), and Extended Validation (EV) certificates. Users can choose the certificate type that best fits their security requirements and budget. As for installation limitations, KnownSRV does not impose a strict cap on the number of SSL certificates that can be installed, allowing users to secure multiple domains or subdomains as needed. In summary, KnownSRV’s SSL certificate offerings cater to a variety of security needs, from basic to advanced levels, accommodating both cost-conscious users and those seeking heightened security measures.

KnownSRV’s website is fairly straightforward and user-friendly, making it relatively easy to find the information you need. The main menu is clearly organized, providing direct links to hosting plans, support, and additional services. However, some users might find the design a bit dated, which can slightly affect the overall user experience. Nonetheless, the search function on the site is efficient, allowing you to quickly locate specific information or resources.

Signing up for KnownSRV's hosting services is a simple process. The registration form is succinct, requiring basic details, and the entire process is completed in a few steps. The website does a good job of guiding potential customers through the selection of hosting plans, though more detailed descriptions could be beneficial for users unfamiliar with certain technical terms. Payment options are varied, which adds a layer of convenience to the sign-up process.

Managing KnownSRV’s shared hosting plans is reasonably straightforward. They offer cPanel, a widely-used control panel in the hosting industry, which facilitates easy management of your hosting account. The availability of one-click installers such as Softaculous allows users to set up applications like WordPress, Joomla, or Drupal with minimal effort. While the control panel and tools provided are not custom-built, they are industry-standard and sufficient for most users’ needs, ensuring a smooth management experience.