InterServer

InterServer offers a straightforward pricing model with its shared hosting plan priced at a flat rate of $2.50 per month. Unlike many competitors, there are no low introductory rates that rise significantly upon renewal. This price-lock guarantee ensures that customers pay the same rate upon renewal, making it a strong option for those seeking predictable, long-term hosting costs without the fear of sudden price hikes.

The company's transparent pricing is free from hidden fees, providing clarity for potential customers. For added peace of mind, InterServer offers a 30-day money-back guarantee on shared hosting plans, allowing users to test the service risk-free. Payment options include Credit Cards, PayPal, and Cryptocurrency, catering to different customer preferences.

Overall, InterServer's pricing is both competitive and predictable, making it appealing for those who prioritize affordability and stability over fluctuating costs.

InterServer offers a variety of support channels, including live chat, email, phone, and a ticketing system, ensuring accessibility when users need assistance. Response times are generally quick, especially via live chat and phone, but the quality of support can be inconsistent. While some agents provide prompt, relevant responses, others may offer answers that are less helpful or don't fully address the issue. The quality often depends on which agent you’re connected to.

InterServer also offers a comprehensive knowledge base with guides and tutorials for users who prefer self-service. Their support is generally reliable but could benefit from more consistency across all interactions.

InterServer provides customer support in English.

Uptime

We perform thousands of uptime checks each day to ensure our reviews are accurate and reliable. The statistics below are based on the uptime checks we have performed in the last 30 days.

InterServer offers a 99.9% uptime guarantee, which is standard in the industry for shared hosting services. This means that, theoretically, websites should experience minimal downtime, with roughly 8.76 hours of potential downtime annually. However, the company has consistently exceeded this guarantee in recent monitoring, with an average uptime of 99.9931%, which positions it favorably against competitors.

While some hosts offer slightly higher guarantees, such as 99.99%, the difference is minimal, amounting to only a few extra minutes of uptime annually. In terms of actual performance, InterServer has had no significant outages recently, which demonstrates a reliable infrastructure and efficient server management.

Data Center Locations

• United States

InterServer operates two data centers in the United States: one in Secaucus, New Jersey, and another in Los Angeles, California. These locations offer optimal connectivity for North American visitors and are equipped with advanced security measures, redundant power supplies, and efficient cooling systems to ensure reliable service.

While these two U.S.-based data centers provide good service options, InterServer lacks global data center locations. This may limit redundancy or latency optimization for customers seeking broader geographical coverage. However, website migration between these two centers is available for customers, offering some flexibility for performance optimization or disaster recovery.

Storage

InterServer offers unlimited SSD storage on its shared hosting plans, ensuring faster data access speeds and improved performance compared to traditional HDDs. This is particularly beneficial for websites with high traffic and dynamic content, offering quicker load times and better responsiveness.

However, despite the "unlimited" storage claim, there are some fair usage policies in place. InterServer imposes inode limits (250,000 files) to manage resources fairly across users, and while I/O limits aren't explicitly defined, heavy usage may affect performance during peak times.

Bandwidth

InterServer offers unlimited bandwidth on its shared hosting plans, so users don’t need to worry about hitting a data cap. This is particularly useful for websites with fluctuating traffic levels, ensuring a seamless experience without additional bandwidth charges.

However, the fair usage policy applies, meaning websites with excessively high traffic or resource demands may face limitations. While there are no overage charges, users experiencing consistent high usage might need to upgrade to a more suitable plan, like a VPS or dedicated server, to ensure optimal performance.

Migrating to InterServer

InterServer provides free website migration for new customers, making the switch to their hosting platform more accessible and cost-effective. The service includes the transfer of files, databases, and email accounts, handled by their technical team. This migration typically takes 24 to 72 hours, depending on the website's size and complexity, and is done during off-peak hours to minimize downtime.

While the migration service is generally comprehensive, there are some limitations. Large or complex websites might require additional fees or customized solutions, and websites with unusual or proprietary technologies may face compatibility issues. However, for most users, InterServer's migration service offers a smooth, professional, and hassle-free transition.

Backups

InterServer offers weekly backups for its shared hosting service, which can be beneficial for users needing to restore their site in case of issues. However, the frequency of these backups may not be sufficient for websites that experience frequent updates or changes. For those sites, additional backup options might be necessary to prevent data loss between weekly backups.

One limitation is that backup restoration is handled through customer support, meaning users cannot restore their data independently via the control panel. While InterServer's support team is generally responsive, the lack of a self-service restoration option may be inconvenient for users who require immediate recovery.

Email

InterServer's email service, included with their shared hosting plans, provides a robust solution for small to medium-sized businesses. Users can create unlimited email accounts, offering flexibility as teams grow. The service supports POP3, IMAP, and SMTP, ensuring seamless access to emails across various clients and devices. In addition, spam filtering and virus protection are included to enhance security and reduce unwanted emails.

Each mailbox is allocated 2GB of storage, which is sufficient for most users, though those with heavier email storage needs may find it limiting. For outbound emails, InterServer enforces a 200 emails per hour limit, designed to prevent bulk emailing and ensure service reliability. This makes it suitable for standard business communication but may not be ideal for high-volume email senders.

SSL Certificates

InterServer offers a variety of SSL certificate options to meet the security needs of different websites. They provide free SSL certificates through Let's Encrypt, which are available with all hosting plans. These certificates are easy to install and renew automatically, making them an excellent choice for small businesses or personal websites that need basic encryption without additional costs.

For users who require more advanced security, InterServer also offers paid SSL certificates from reputable authorities such as Comodo and RapidSSL. These premium options include higher levels of validation such as Domain Validation (DV), Organization Validation (OV), and Extended Validation (EV), along with warranty coverage for added assurance. Additionally, there are no explicit limitations on the number of SSL certificates that can be installed, giving users the flexibility to secure multiple domains or subdomains as needed.

InterServer's website has a straightforward layout, making it easy to find relevant information about hosting plans and features. While some may find the abundance of details a bit overwhelming, the navigation is clear and user-friendly.

The sign-up process is simple and quick, requiring minimal steps, which is ideal for both new users and businesses looking to establish an online presence. Managing hosting plans is made easier by the inclusion of DirectAdmin and cPanel, familiar and intuitive control panels, alongside one-click installers like Softaculous for applications such as WordPress. This setup ensures that users, even those without technical experience, can manage their hosting with ease.