InMotion Hosting

InMotion Hosting offers a range of pricing plans tailored to various types of users, from individual bloggers to larger enterprises. Upon first glance, the initial prices are competitive, often featuring introductory rates that make entry-level plans quite attractive. These introductory rates are in line with, if not slightly better than, many of its competitors, which can be a deciding factor for those looking to initially save on web hosting costs.

However, as with many web hosting providers, InMotion’s renewal prices are higher than the initial promotional rates. This increase is something potential customers should be aware of, as the cost could significantly impact budgeting for long-term website maintenance. It’s a common practice in the industry, but it’s always beneficial for users to be mindful of this change when committing to a hosting provider.

In terms of additional fees, InMotion Hosting is relatively transparent. There are no substantial hidden fees, though users should carefully review the terms associated with specific addons or features to avoid unexpected charges. The company also offers a 90-day money-back guarantee, which is more generous than the standard 30-day period provided by many other hosts. This extended refund policy can provide peace of mind to new users who wish to test the service before committing fully.

InMotion Hosting offers a variety of customer support channels tailored to assist users with their web hosting needs. Customers can reach out through 24/7 live chat, phone support, and email, providing multiple options for both urgent and less immediate inquiries. Additionally, the company maintains an extensive online support center, including community forums and a ticketing system to address more complex issues.

The responsiveness of the support team is generally prompt, especially through live chat and phone channels where response times are typically swift. Email and ticket inquiries, while slower, are handled with satisfactory attention, reflecting a consistent effort to provide timely solutions. Representatives display a competent level of knowledge regarding technical concerns and often provide thorough and understandable responses.

While some interactions may incorporate standard canned replies for commonly asked questions, the majority of assistance is personalized and focused on the user’s specific situation. The wealth of guides, tutorials, and the comprehensive knowledge base available on InMotion Hosting's website serve as effective first-line resources for troubleshooting and learning, which enhances the overall support experience by enabling users to find solutions independently when possible.

InMotion Hosting provides customer support in English.

Uptime

We perform thousands of uptime checks each day to ensure our reviews are accurate and reliable. The statistics below are based on the uptime checks we have performed in the last 30 days.

InMotion Hosting offers a notably reassuring uptime guarantee of 99.99% for its shared hosting services. This figure aligns well with industry standards and is designed to offer customers peace of mind, ensuring that their websites will remain accessible virtually all year round. A strong uptime guarantee is crucial for businesses and individuals who rely on consistent web performance, and InMotion Hosting seems to recognize this need comprehensively.

When comparing InMotion Hosting's uptime to its competitors, it holds up fairly well. Many leading web hosting providers also promise a 99.99% uptime, placing InMotion Hosting on par with other major players in the market. While some competitors might stretch their guarantees slightly higher, the 99.99% threshold is generally deemed sufficient for most users, ensuring that downtime incidents are both rare and brief.

In reviewing recent performance, there have been no significant outages reported for InMotion Hosting's shared hosting service in the past few months. Minor interruptions have occurred, which is typical for any web hosting service, but these were quickly resolved and did not considerably impact overall performance. Users generally report a stable experience, reinforcing the company's reputation for reliability in its shared hosting offerings.

Data Center Locations

• Netherlands
• United States

InMotion Hosting operates three main data centers strategically located in Los Angeles, California, Ashburn, Virginia, and Amsterdam, The Netherlands. These locations are chosen to optimize coverage for clients across the United States and Europe, ensuring that users from both coasts and central regions benefit from reliable and speedy access to their hosted websites. The multiple data center approach allows InMotion Hosting to provide strong network redundancy and minimize latency, contributing to an overall stable and efficient hosting environment.

Customers also have the flexibility to migrate their websites between these data center locations if needed. This feature can be particularly advantageous for businesses looking to optimize their site performance for a specific geographical audience. Users can contact InMotion Hosting's support team for assistance with the migration process, ensuring a smooth and seamless transition. This capability underscores the company's commitment to providing customizable and user-focused hosting solutions.

Storage

InMotion Hosting's shared hosting service offers a range of storage options tailored to various user needs. The entry-level plan, known as the "Core" plan, provides 100GB of SSD storage, while the higher-tier plans, "Launch," "Power," and "Pro," offer unlimited SSD storage. The use of SSDs (Solid State Drives) ensures faster data access and improved website performance compared to traditional HDDs (Hard Disk Drives). However, it should be noted that specific details regarding NVMe SSDs are not mentioned in the standard shared hosting offerings, indicating that these high-speed drives may not be included.

In terms of limitations, InMotion Hosting implements certain restrictions to ensure fair use and optimal server performance. While the storage itself may be ample or even unlimited in higher-tier plans, users must be mindful of I/O (Input/Output) limits and Inode (Index Node) constraints. The Inode limit, which represents the maximum number of files and directories a user can have, typically stands at 50,000 for shared hosting accounts. These limits are put in place to maintain the server's health and prevent any single account from overloading the system, ensuring a balanced experience for all users on the same server.

Bandwidth

InMotion Hosting offers a commendable shared hosting service with a focus on providing ample bandwidth to its users. All of their shared hosting plans come with what they describe as "unlimited bandwidth." This means that, under normal usage conditions, users need not worry about hitting a predefined data limit, making it an attractive option for small to medium-sized websites with moderate to high traffic.

However, it is important to note that while InMotion Hosting advertises unlimited bandwidth, this is still subject to their acceptable usage policy. Users who exceed what is deemed reasonable for shared hosting environments may face some restrictions or be asked to upgrade to a higher-tier plan. Fortunately, there are no explicit overage charges, but excessive use could lead to the need for a more robust hosting solution. It’s advisable for prospective customers to review the terms of service in detail to fully understand how the company defines and handles bandwidth usage.

Migrating to InMotion Hosting

InMotion Hosting offers a comprehensive website migration service that aims to facilitate a smooth transition for users moving their websites to their hosting environment. One of the standout features of their service is that it is free for many users, which can be a significant cost-saving benefit. The company provides a dedicated support team to assist with the migration process, ensuring that users can have their websites transferred with minimal downtime and technical issues.

The process for migrating a website to InMotion Hosting typically begins with a request form that users fill out, detailing their existing website configuration and hosting environment. Once the request is submitted, the InMotion Hosting team reviews the information and coordinates with the user to schedule and execute the migration. The service includes transferring website files, databases, email accounts, and other necessary components to ensure a complete and functional migration.

There are some limitations when it comes to the size and type of website that can be migrated. InMotion Hosting's free migration service generally covers standard websites such as blogs, business websites, or online stores that fall under a certain size threshold, often specified in terms of data storage limits. For more complex or larger websites, there might be additional costs or prerequisites to consider. It is advisable for users to consult with InMotion Hosting's support team to clarify any potential limitations based on their specific website needs. Overall, while there are some constraints, the service aims to offer a streamlined and cost-effective solution for most users looking to switch to InMotion Hosting.

Backups

InMotion Hosting provides a straightforward approach to backups within its shared hosting service. For customers seeking peace of mind, the company offers free backups, automatically performed every 24-36 hours. This frequency ensures that your data is regularly updated without requiring manual intervention on your part. However, it is worth noting that the backup service is limited to accounts under 10GB, which means larger websites may need to seek alternative solutions or manage their own backup processes.

Customers will find that the self-restore option is not included as part of the automatic backups. Instead, if you need to restore data from one of the provided backups, you will have to contact InMotion Hosting’s support team for assistance. This additional step could introduce a delay, which may be a consideration for businesses with time-sensitive restoration needs. Overall, while the automated backups provide an extra layer of data protection for smaller sites, users should be aware of the limitations and potential need for external backup strategies.

Email

InMotion Hosting offers a range of email services as part of its shared hosting plans. All of their shared hosting plans come with an unlimited number of email accounts, which is a noteworthy feature for individuals and businesses looking to establish a significant online presence. The platform supports IMAP and POP3, allowing flexibility in how you access your email. Additionally, InMotion Hosting includes features such as spam filters, autoresponders, and email forwarding to help you manage your communications efficiently.

Each mailbox comes with a generous storage limit of 1-20GB, which should be sufficient for most users. However, it's important to note that there are sending and receiving limits in place: users can send up to 250 emails per hour, and there is a daily email sending limit based on your hosting plan to prevent abuse and to maintain server performance. While these limits are standard across many web hosting providers, they are something to consider depending on the volume of email your activities require. Overall, InMotion Hosting's email service offers a robust set of features suitable for both personal and professional use.

SSL Certificates

InMotion Hosting provides a variety of SSL certificate options to cater to different security needs. The company offers free SSL certificates through the AutoSSL feature, which is a convenient option for those looking to secure their websites without additional costs. These free SSL certificates are automatically installed and renewed, ensuring that users' websites remain secure with no manual intervention required. This feature is particularly beneficial for small businesses or personal websites looking to maintain basic security standards.

For users with more specific or advanced security requirements, InMotion Hosting also offers paid SSL certificates. These include options such as Domain Validation (DV), Organization Validation (OV), and Extended Validation (EV) certificates, which offer varying levels of validation and trust. There are no explicit limitations on the number of SSL certificates that can be installed, allowing users the flexibility to secure multiple domains or subdomains according to their needs. Overall, InMotion Hosting provides a comprehensive range of SSL solutions, making it suitable for users with diverse security requirements.

InMotion Hosting offers a reasonably straightforward user experience on their website, with information on their various web hosting plans and services easily accessible. The main navigation menu is well-organized, allowing users to quickly find relevant sections such as shared hosting, VPS hosting, and dedicated servers. Additionally, the website provides a comprehensive knowledge base and FAQs section, which can be beneficial for those looking for specific details or troubleshooting help. However, new users might find the amount of information somewhat overwhelming at first.

Signing up for InMotion Hosting's services is a smooth process. The signup flow is guided, and users can easily select their preferred hosting plan, register a domain, and complete payment within a few steps. The company also offers live chat support during the signup process, which can be advantageous for users who need immediate assistance or have questions about which plan to choose.

Managing InMotion Hosting's shared hosting plans is user-friendly, thanks to the inclusion of cPanel, a well-known control panel that simplifies website management tasks. Additionally, for those less familiar with technical configurations, InMotion Hosting includes one-click installers for popular applications such as WordPress, Joomla, and Drupal. This feature makes it easy for users to get started with their websites quickly without needing extensive technical knowledge. While there is no custom control panel, cPanel is robust and widely used, making it a reliable choice for most users.